Want to know if your waiting customer has arrived? Or if their appointment is confirmed? Or how about if they're running late?

With our Reply Triggers feature you can now let your customers reply any trigger word via SMS and it will show up in your waitlist.

Default Reply triggers

Here is an overview of the trigger words we are supporting by default:

Type

Trigger Words

Action

Cancelled

"cancel" "remove" "take off" "take me off"

Cancel customer

Confirmed

"confirm" "confirmed"

Confirm customer

Arrived

"arrive" "arrived" "here" "ready" "I'm Here"

Arrive customer

Delayed

"delay" "delayed" "late" "running late"

Delay customer

Block

"stop" "unsubscribe" "block" "stopall" "end" "quit"

Block customer

Unblock

"start" "unstop" "subscribe" "unblock"

Unblock customer

Info

"help" "info"

Info customer

Customizing Reply Triggers

Reply triggers cannot currently be customized within Waitwhile's V2 platform, but can be manually configured by the Waitwhile team for customers on any Enterprise level plan. Contact us today about upgrading!

Related Articles:

Best Practices: Making Sure Your Messages Don't Get Blocked by Cell Carriers

Waitwhile Academy: All About Settings / Alerts

FAQ: Why is "Reply STOP" being added to confirmation texts?

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