With our powerful Reply Triggers feature you can let your guests share their status by just replying to messages with a single word.
Guests can text back to Waitwhile with any of our Trigger Words to flag themselves as a certain status - this gives you the ability to define your customer flow, making it easy to know exactly where everyone is in the process.
Overview of Reply Triggers
Below is an overview of the trigger words we support by default:
Action | Trigger Words | What happens |
Cancel |
| This will Cancel the visit for the guest. |
Confirm |
| This will Confirm the visit for the guest.
Note: Does not work if visit is cancelled, completed or in the past. |
Arrived |
| This will mark the guest as Arrived.
Note: Does not work if visit is cancelled, completed or in the past. |
Delayed |
| This will mark the guest as Delayed.
Note: Does not work if visit is cancelled or completed. |
Block |
| Adds the guest's phone number to a list that will no longer receive SMS messages from Waitwhile. |
Unblock |
| Allows the guest to continue to receive messages from Waitwhile if they were previously Blocked. |
Info |
| This will send your guest a list of available commands that can be utilized by your Guest. |
Customizing Reply Triggers
Reply triggers can be manually configured by the Waitwhile team for customers on any Enterprise level plan. Contact us today about upgrading.
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