Skip to main content
Intelligent Wait Time Estimation

This article explains how to set up the intelligent wait time estimation feature.

Christina Kokkinou avatar
Written by Christina Kokkinou
Updated over a week ago

What is it and how does it work?

Intelligent Wait Time Estimation takes the millions of data points captured in Waitwhile when guests wait in line to train a machine learning model to learn the patterns in wait times. Our model will learn from many data points attached to a visit such as time of day, the number of servers available, party size, and more.

How do I set it up?

Step 1: Navigate to Settings > Waitlist and scroll until you see “Wait times”

Step 2: Under the header Choose and estimation method, click the toggle button that says “Intelligent”. If it is purple that means it is successfully enabled.

Additional items to be mindful of that could impact the accuracy of your model are:

Timezone: If you have selected the wrong timezone, the models will assume peak hours will occur at the wrong time of day. To check your timezone navigate to Settings > General and scroll down to “Hours”.

Business type: Our model learns from businesses similar to yours. If you select the wrong business type, the model will learn from businesses that are not related to yours and will produce incorrect wait time estimations. To confirm you have selected the right business type, navigate to Settings > General and scroll until you reach “Business info” under this section you can select a “Business type” from a dropdown list. For the best accuracy, you should avoid selecting “Other” as a business type.

If you are looking for other ways to configure your wait time estimation please check out our overview here

Did this answer your question?