At Waitwhile, we’re committed to helping businesses of all sizes deliver great customer experiences. While all customers have access to our standard support resources, Premium Support offers additional benefits for teams that want faster response times, dedicated guidance, and more tailored help.
What’s included with Premium Support?
With Premium Support, your team can expect:
Priority response times
Get faster replies from our support team during business hours, so you spend less time waiting and more time serving your customers.Train-the-trainer course
Schedule training for your staff to ensure everyone knows how to use Waitwhile effectively.Extended Support hours
Dedicated support team members available for critical issues and troubleshooting outside of normal business hours.Enhanced troubleshooting
Complex issues are escalated to our senior support engineers, ensuring a quicker path to resolution.
Who is Premium Support for?
Premium Support is available for Enterprise Subscription plans only. They are best suited for:
Businesses with multiple locations or high customer volumes.
Teams that want hands-on guidance and regular account optimization.
Organizations that rely on Waitwhile for critical day-to-day operations.
Support Packages:
| STANDARD | PREMIUM | PREMIUM |
Feature | Bronze | Silver | Gold |
Email & Chat Support | ✅ | ✅ | ✅ |
Access to Help Center | ✅ | ✅ | ✅ |
API documentation and Community forum | ✅ | ✅ | ✅ |
Standard Support (Mon - Fri 9:00am - 5:00pm ET) | ✅ | ✅ | ✅ |
Extended Weekend Support (Saturday 10:00am - 4:00pm ET) | ❌ | ✅ | ✅ |
Emergency Hotline Phone Support | ❌ | ✅ | ✅ |
Priority Response Times | ❌ | ✅ | ✅ |
Train-the-trainer Class | ❌ | ✅ | ✅ |
Personalized Support hours (Extended weeknight & weekend support) | ❌ | ❌ | ✅ |
Direct Front Line Staff Support | ❌ | ❌ | ✅ |
Personalized Training course | ❌ | ❌ | ✅ |
Onsite Support | ❌ | ❌ | ✅ |
Looking to upgrade:
If you are interested in upgrading to an Enterprise subscription plan for premium support, you can reach out to sales for more information.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.