What are SMS Credits?

SMS credits are what we provide to our customers each month for the sole purpose of paying for the messages that you are using to communicate with your guests. Each SMS that is sent or received from your Account is deducted against the SMS Credit (NOTE: The price per message can vary depending on geographic location, international messaging, etc).

Each Waitwhile plan includes an SMS credit that is automatically renewed each month in your account. The SMS Credit is not carried over between months, simply filled up to the current Credit Limit according to your plan type (Note: the first SMS credit is already included in your monthly Waitwhile subscription). You’re only charged for subsequent SMS credits when you exceed your first SMS credit in any given month.

How do I know if I am running out of SMS Credits?

When your account has used up 90% of its SMS allocation in a given month, the owner of your account will receive an email informing you that an 'SMS Credit' will soon be charged (if auto-refill is enabled in your Billing settings) or that you can upgrade to a higher Waitwhile plan (to unlock a higher SMS credit and visits/locations).

When your account reaches 100% of its SMS Credit in a given month, again, the owner of your account will receive an email informing you that your SMS Credit has run out and that your Account will be charged an additional SMS Credit (if auto-refill is enabled). If auto-refill is disabled, you’ll need to manually purchase this additional SMS Credit to ensure that your customer communications remain uninterrupted - this can be done in the Billing Settings seen in the gif below. There is no limit on how many SMS Credits can be added in any given month, but if you find yourself regularly exceeding your monthly SMS Credit, you may want to consider upgrading to the next Waitwhile Plan.

SMS Credit by Plan Type

The chart below illustrates what the SMS Credit is per month for each plan type:

Plan type

Monthly subscription fee* (annual/monthly)

SMS credit value

Number of SMS included** (per US/CA pricing)

Starter with 500 visits/mo

$23 / $29

$20/mo

2,500

Starter with 1,000 visits/mo

$46 / $58

$40/mo

5,000

Starter with 1,500 visits/mo

$69 / $87

$60/mo

7,500

Starter with 2,000 visits/mo

$92 / $116

$80/mo

10,000

Starter with 2,500 visits/mo

$115 / $145

$100/mo

12,500

Starter with 3,000 visits/mo

$138 / $174

$120/mo

15,000

Business with 4 locations

$156 / $196

$160/mo

20,000

Business with 5 locations

$195 / $245

$200/mo

25,000

Business with 6 locations

$234 / $294

$240/mo

30,000

Business with 7 locations

$273 / $343

$280/mo

35,000

Business with 8 locations

$312 / $392

$320/mo

40,000

Business with 9 locations

$351 / $441

$360/mo

45,000

Business with 10 locations

$390 / $490

$400/mo

50,000

* - Includes one SMS credit in any given month

** - As of July 2022. For latest SMS pricing in your country, clickHERE

For Example:

If a customer is on an annual Business plan with 5 locations, the SMS credit included in their $195 monthly subscription will be $200/mo, which is the equivalent of sending about 25,000 SMS in the US or Canada. If the monthly SMS Credit is depleted, the fee to add more SMS Credit would be an additional $200. (NOTE: The SMS Credit does carry over each month).

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