One of Waitwhile's major perks is its versatility; there are loads of options to customize your customer's reservation and waitlist experience to cater to your business's customer flow. Sometimes these options can conflict with each other, especially if they aren't set up correctly. This can make booking slots not show correctly, and cause frustration for both you and your customers. Check out this step-by-step guide to troubleshooting why your booking slots may not be showing for your customers!
Check your booking hours
First, you should check your booking hours under Settings > Hours > Opening Hours to make sure they are set correctly. Verify your general hours & booking hours to ensure that there are no conflicts in availability.
Note: You can also go to Settings > Bookings > Booking Hours to review your Booking hours
Next, check to ensure that your booking hours have not been modified for a specific date or date range. Go to Settings > Bookings > Booking times > Set hours by date.
Any dates that have been modified outside the normal opening hours will appear in orange
Example configuration
✅ CORRECT configuration:
General opening hours: 9:00am - 8:00pm
General booking hours: 10:00am - 8:00pm
❌ Potential configuration that could cause a problem:
General open hours: 9:00am - 8:00pm
General booking hours: 10:00am - 8:00pm
On August 14 general opening hours are set to CLOSED
In this example, booking availability would not appear on August 14, because the the opening hours are closed for the day.
Check your service booking hours
Each service can have their own hours of availability so check that your service booking hours are correct and do not conflict with your normal booking hours
Example configuration
✅ CORRECT configuration:
General opening hours: 9:00am - 8:00pm
General booking hours: 10:00am - 8:00pm
Service A booking hours: 12:00pm - 2:00pm
❌ Potential configuration that could cause a problem:
General opening hours: 9:00am - 8:00pm
General booking hours: 10:00am - 8:00pm
Service A booking hours: 11:00am - 7:00pm
In this example, booking availability would not appear for Service A from 10:00am - 11:00am, because the Service is not available per the service booking hours.
Check your resource booking hours
Each resource can have their own hours of availability so check that your resource booking hours are correct and do not conflict with your normal booking hours or your service hours
Example configuration
✅ CORRECT configuration:
General opening hours: 9:00am - 8:00pm
General booking hours: 10:00am - 8:00pm
Service A booking hours: 12:00pm - 2:00pm
Resource 1 booking hours (which can serve Service A): 12:00pm - 1:00pm
Resource 2 booking hours (which can serve Service A): 1:00pm - 2:00pm
❌ INCORRECT configuration
General opening hours: 9:00am - 8:00pm
General booking hours: 10:00am - 8:00pm
Service A booking hours: 12:00pm - 2:00pm
Resource 1 booking hours (which can serve Service A): 8:00am - 1:00pm
Resource 2 booking hours (which can serve Service A): 2:00pm - 8:00pm
In this example, booking availability would not appear for Service A from 1:00pm - 12:00pm, because there is not a resource available to serve this service.
Didn't fix the problem? Try these tips!
Check to make sure the Spots per time slot setting is correct. This can be found under Settings > Bookings > Availability.
Check that the Resource Max simultaneous served visits setting is set correctly (i.e. how many guests a resource can serve at any given time). This will multiply the spots per slot setting under Settings > Bookings based on how many resources are available at any given time. If you need help finding it, check under Settings > Resources > Edit.
Check to see that the Services provided for the resources are correct; this will ensure that when your customer selects the right service there is a specific Resource available to serve them. You can verify the services a resource can provide under Settings > Resources.
Check that the services and resources are not set to Private or Waitlist only.
Check that the resource category is not set to Private or Waitlist only.
Check that the Resource category is NOT set to Required if it is only a category that should be displayed for one or a few services (not all).
Verify the Booking lead time or Scheduling Window are set correctly (i.e. how far in advance or into the future a booking can be made) This setting can be found under Settings > Bookings.
Check that Every resource has a separate calendar is properly enabled or disabled. When this configuration is enabled, every resource will act as an available spot, having their own calendar rather than being shared.
Make sure there are no calendar blocks that would prohibit availability for the day, time, service, etc.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.