Want to know if your waiting customer has arrived?

Or if their appointment is confirmed?

Or how about if they're running late?

We got you covered! With our Reply Triggers feature you can now let your customers keep you informed about their waiting status with a simple word. Customers can text back to Waitwhile with any of the below 'Trigger Words' to flag themselves as a certain 'type' or 'status' - this gives you the ability to define and finite your customer flow, making it easy to know exactly where everyone is in the waiting process.

Here is an overview of the trigger words we support by default:

Type

Trigger Words

Action

Canceled

"cancel" "remove" "take off" "take me off"

When a Guest replies to Waitwhile with any of these words, it 'cancels' guest from the Waitlist

Confirmed

"confirm" "confirmed"

When a Guest replies to Waitwhile with any of these words, the Guest is flagged as 'Confirmed'.

Arrived

"arrive" "arrived" "here" "ready" "I'm Here"

When a Guest replies to Waitwhile with any of these words, the guest is marked as 'Arrived' on the Waitlist.

Delayed

"delay" "delayed" "late" "running late"

When a Guest replies to Waitwhile with any of these words, the Guest is marked as 'Late' on the Waitlist.

Block

"stop" "unsubscribe" "block" "stopall" "end" "quit"

When a Guest replies to Waitwhile with any of these words, it adds them to a list of phone numbers Waitwhile won't send messages to.

Unblock

"start" "unstop" "subscribe" "unblock"

When a Guest replies to Waitwhile with any of these words, it removes their phone number from a list of numbers that won't get SMS messages.

Info

"help" "info"

When a Guest replies to Waitwhile with any of these words, it sends them a list of all available commands that can be used by the Guest on the waitlist.

Customizing Reply Triggers

Reply triggers cannot currently be customized within Waitwhile's V2 platform, but can be manually configured by the Waitwhile team for customers on any Enterprise level plan. Contact us today about upgrading!

Related Articles:

Best Practices: Making Sure Your Messages Don't Get Blocked by Cell Carriers

Waitwhile Academy: All About Settings / Alerts

FAQ: Why is "Reply STOP" being added to confirmation texts?

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