Can I make my waitlist public?
You bet! You get both a public and private waitlist. In the public one, guests can sign-up themselves (optionally), view the current waitlist and even cancel their spot. In the private one, you can send SMS alerts, remove guests from the list and much more. Check out THIS ARTICLE for more information on your Waitwhile links.
Can I add my staff, services or other options for the waitlist?
Yes! Here is where Waitwhile really shines. It allows you to customize your waitlist perfectly for your business. Add your different services, staff members or other business-specific options and these will become available when adding new guests to your waitlist. You can find out more how to get started adding and using all of these options HERE.
What kind of insights and customer data do I get?
All kinds. First, you can see daily and weekly trends of waitlisted guests and percentage of no-shows. You can also see peak days and hours to help you estimate capacity based on your most popular hours. Second, you're able to see who your most frequent customers are, how long they usually wait and how many times they've been there. Third, you get insights into your average wait times by party size and you can use this to give guests a great wait estimate, automatically.
Can I export the data?
Most definitely. From the Customers page, you can support it to a file that you can easily import into Excel and most other Analytics and CRM systems.
How about importing my customers?
Yep! From the Customers page, you can import a file of your customers to quickly add to your waitlist.
So how do you care for my customer data? Do you sell my data?
Can I try Waitwhile before upgrading to a plan?
Indeed you can! You'll get 100 parties per month to waitlist completely for free to see if Waitwhile is right for you! If you want to trial the paid plan features, just send us an email on firstname.lastname@example.org and we'll work something out.
Is Waitwhile secure? Can I trust it?
We use some extremely sophisticated technology to keep our platform super secure. See our Security Policy for the nitty-gritty details, but the bottomline is that you can feel very secure with us. We're HIPAA compliant, too!
What devices does Waitwhile run on?
Waitwhile is a web-based app which means it can run on an iPad, laptop or any computer with internet access. Once your account is created, just login to using your device's web browser.
What types of phones work with Waitwhile?
Waitwhile works with any cell-phone in the world. Just enter your guests phone number and it will automatically support sending them SMS alerts and confirmations.
What about the customers that do not have cell phones?
If a guest doesn’t have a phone or they don't want to share their phone number, they can still be added to the waitlist for easily managing their place in line.
Do customers need to install anything?
Nope, and neither do you! Everything is done through the web browser so need to download or install anything.
Can I customize the SMS text alerts?
Sure thing! You can change your confirmation and alert SMS to better suit your business. It even supports personalization so you can address your customer by name and include variables like estimated wait time and place in line. Go HERE to customize the messages.
How about emails?
Works just as well! If you add a guests email address they will get a confirmation email that they have been added to your waitlist with all the necessary info. You can customize this too. Go HERE to customize the emails as well.
Does it support multiple managers and admins?
Most definitely! You can add as many managers as you want to help manage your waitlist. Each get their own login so you don't need to share any credentials.
How do I manage multiple business locations?
You can add and manage as many waitlists in your Waitwhile account as you need. For example, if your business has multiple locations you can keep distinct waitlists for each and easily toggle between them!
Can you do a DEMO of the program for me?
Join us for our live weekly demo at 2 pm EST on Wednesdays. You can register at the link below, and if you can't make it, we can send you a copy of the meeting when it's over. Go HERE to sign up! Don't want to wait? Watch a previously recorded live demo session HERE
How do I cancel my subscription?
Just reach out to anyone on our chat support or send us an email at email@example.com and request to cancel. Be sure to give us the email address associated with your account and we'll take care of the rest.
Is cheese really a mold?
Yes it is! But a good kind of mold.