Everyone needs to eat - and so does your staff. To make sure that your customers won't book up your staff resources during their off-hours, here's how you add breaks.

You have two options - if the breaks happen at the same time every day or if the breaks are irregular and changes from day to day.

1. Regular breaks

If you have a lunch break every Monday at 12pm or Wednesdays at 1pm, then updating your working hours with the break in mind makes sense.

Go to Resource settings page and click "Edit" for the staff/resource you want to set hours for. Click "show advanced settings" in the pop up menu > click "set working hours" > set hours accordingly with breaks in mind.

To set a break just set the first interval between when you start and until your break starts. Then add another interval that starts AFTER your break. The break time is the time in-between the intervals.

2. Irregular breaks

If you or your staff take breaks during different times every day (maybe based on customer demand), you can easily set yourself as "Away" when nature calls.

To set yourself as away, just click on your profile photo and turn on Away Mode. And when you're back again, just turn it off.

If you want to set your other staff members as Away, just go to the Resources settings and click "Set away" next to the staff member.

When your staff is on a break - using either of the above options - your customers won't be able to select them when they check-in to your waitlist.

What's more, this will also influence how Waitwhile estimates wait time so that they accurately reflect the staff resources that are working!


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