Summary

Total Visits

Total Waitwhile visits. These the total number of visits created or updated during the period, either through Waitlisting, Bookings, or Capacity Management.

Note: When using Capacity Management, if the staff clicks the + the platform will accumulate clicks within a certain time threshold and then fire away a SERVING visit with the number of clicks as partySize.

Waitlisted guests

Total number of customers/guests that were added to the Waitlist by registering either by an Authorized User or using the Public Check-in, or Booking-to-Waitlist Sync and have a recorded "Waitlist Time". This number includes multiple visits by the same customer.

Bookings this period

Total number of bookings scheduled for within this period.

New bookings made

Total number of bookings made/created during this period (but the actual date of the booking may fall outside of this period)

Avg wait time

The average wait time for a guest visit. I.e. the time elapsed between the time they were first waitlist (WAITLIST_TIME) and until they were served (SERVE_TIME). This will only take into account those guests that were served.

Served

Total number of customer visits that were marked as Served and have a recorded "Serve Time"

Avg serve duration

The average time that guests were served. I.e. the time elapsed between the SERVE_TIME and the COMPLETED_TIME. This may not be applicable if you are auto-removing cusotmers from the SERVED state or using the Capacity Management tool

No-shows

Customers that were marked as a No-Show by an Authorized User. These customers were never checked in and automatically removed from the queue after being marked as a no show.

Visitors

Total contacts

Total number of customers/guests, similar to Total Visits but taking party size into account.

Individuals

Total number of unique customers/guests, similar to Total Visits but with removal of additional visits associated with the same customer. Does not take party size into account.

A customer is defined by its contact info, such as phone, email or any customer identifier provided. If no such id can be derived a random unique one will be assigned to the customer. This number counts unique such ids over the period. Anonymous visits such as those created in capacity management will all be treated as unique customers.

Avg party size

Depending on your configuration, the average party size will be used if you are collecting party size as part of the registration process.

Repeat Visitors (%)

Percentage of new unique customers/guests during this period.

Wait time insights

Avg wait time

The average wait time for a guest visit. I.e. the time elapsed between the time they were first waitlist (WAITLIST_TIME) and until they were served (SERVE_TIME). This will only take into account those guests that were served.

Longest wait

Longest wait time recorded for a Waitlist visit.

Shortest wait

Shortest wait time recorded for a Waitlist visit.

Average serve time

The average serve time for a guest visit. I.e. the time elapsed between the time they were first served (SERVE_TIME) until they were marked as Completed (COMPLETED_TIME). This will only take into account those guests that were Completed.

All About Analytics

Explaining the Customer Export file

How to export your customer data

Did this answer your question?