Need to create a socially distant and safe 'curb side pick up' style customer flow?

Use this sample set up to turn your Waitwhile waitlist into the customer flow of your dreams! Here's how this Customer Flow works:

  1. Your customers go to a website to add themselves to the waitlist. They also put in all of the information you need to know to help them best.

  2. Your employees see that the customer has added themselves to the list and gather/prepare the order.

  3. Your employees 'Serve' the customer - this sends an Alert to let your customer know that you are preparing the order and will be out shortly.

  4. Your employees deliver the order to the customer at their car.

  5. Your employees complete the order from the 'Serving' tab - this sends a 'thank you' message to the customer after the entire experience is over.

To try this customer flow do these 5 steps:

1. Start by logging into your Waitwhile Account.

If you haven't already made a Waitwhile account, GO HERE to see a video or just go to waitwhile.com to sign up.

2. Settings / Business Info

Settings / Business Info is always where I start when I set up a business. This is the most important part to ensure that if something goes wrong, your customers can always call your business if they get stuck. Here is a quick video that explains all of the options in the Business Info Section.

3. Settings / Alerts

The Waitwhile SMS messages is really how you can bring your customer flow to life and help educate your customer how you need them to wait for their turn. For this customer flow, we’ll be using the Confirmation, Served, and Completed Alert features. Here is a quick video all about Waitwhile's Alert features. It should look like this when you have configured the Alerts correctly.

Now that you have the right Alerts enabled, you can alter those messages to say what you need them to say. For this Customer flow, you’ll need to replace the default text for each Alert with the appropriate message from the chart below.

Alert Type

Sample Message

Waitlist Confirmation

Hi {name}! You're waitlisted to {business} as #{order} in line. Please remain in your vehicle and someone with be with you shortly

Waitlist Served

We are preparing your order and will be out to deliver it soon!

Waitlist Completed

Thank you for visiting {business}, {name}! We hope to see you back soon

4. Check the 'Customer Info' Section

Check out the Customer Info section under Settings/Waitlist - these are the options that Waitwhile presents to your customer in order to get in line. Here you can ask your customer questions, require information, etc. For this customer flow, make sure to make the phone number ‘required’ to ensure that the customer receives the SMS messages they need about their waiting process.

Now that your configuration is set up, you can start using your waitlist right now. We recommend that you share your Check-In URL to your customers - they’ll use this link as a way to add themselves to your Waitlist. Here are some examples of ways you can share the Check-In URL with your customers:

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