If Resources are the 'person, place, or thing' that works at your business, the Services is what your business actually provides for your customer. These are the options you want your customer to have to select from, and you might have different staff members that can perform all or some of these services. These options help Waitwhile narrow down wait times and help keep your Booking schedule accurate, so it's important to make sure that you have Services listed if you need to have your customer decide on them before joining your lists.

Start by clicking 'Add Service' and start adding the options that you need your customer to select from. The options are as followed:

  • Service Name: This is the name that you, as the business, will see it listed as.

  • Display Name: This is the name of the service that the customer will see it listed as on the Booking URL page.

  • Category: If you have multiple Categories for the different types of services you offer, you can list (and choose) from them here. *TIP: Don't over think this - the more options you put here, the more complicated it is for the customer. Keep it simple.

  • Description: If you need to give any details about what this service is for your customer, this is where you would add those here. TIP: We recommend keeping this short to keep your Check-In page neat and clean.

  • Duration: How long it takes to do this Service. If you don't have a specific time frame that your Service usually gets done by, we recommend leaving this blank.

  • Buffer Time: This is a 'buffer' time that will be added to your Service Duration to make sure that your Booking appointments aren't overlapping. If you aren't using the Service duration, we recommend you keep this blank.

  • Public/Private: This toggle determines whether or not your customer can (public) or cannot (private) see this Service option.

  • Locations: Make this Service available across multiple or only one Location on your Waitwhile account.

  • Booking/Waitlist: Make this option only available on your Waitlist or only 'bookable' by appointment only with this dropdown menu.

  • Hours: Set custom hours that this Service is available.

*ProTip: Don't over complicate it! If your business only does 'one thing', don't add it to your list. A great example of this is a haunted house - your customer knows that they are here for the haunted house experience, so there is no need to list one Service there for them to select.

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